|
|
|
Booking |
How to Book Booking is confirmed only after a deposit has been received by Woolaball Paintball. We accept all major credit/debit cards and can take payment over the phone.
Booking Form Please enter your details in the form below and click the 'submit' button to send your booking information to us. We will call you back to confirm the booking.
BOOKING TERMS AND CONDITIONS AGREEMENT; Definitions ; Booking = All persons who belong to your party Organiser; Adult Person over 18 years of age who completes this agreement Adult supervisor ; Adult Person/s over 18 years of age who have been appointed by the organiser to supervise their booking. Booking Deposit ; An agreed non refundable sum of money paid per person or deal to confirm the date of the booking. Basic Deal ; A pre purchased amount of discount paintballs that also includes the game fee if applicable. Bonus Balls ; A free gratuity offered by Woolaball paintball { subject to availability, Woolaball reserve the right to issue or refuse bonus balls at any time } Discount paintballs ; Paintballs that are charged at a lower price then the Top line Pay as U Go rate. Game fee ; A fee charged or included within a deal for all equipment and tea and coffee. Cancellation; Forewarning off a group booking or individual /s confirming that they will be absent from the agreed confirmed day and time Cancellation Policy explanation ; WOOLABALL™ can only allocate places up to its maximum capacity. WOOLABALL™ must prepare the site, buy paintballs for the numbers booked, if 30 people have booked then that is 30 guns that need to be serviced ,gassed up and prepared, 30 goggles to be cleaned ,30 pairs of body armour , overalls and protective snoods to be laundered and prepared. If only 12 people turn up that constitutes a gross waste of time and recourses and effects our profitability. Places are allocated on a first come first served basis. When customers book a game of paintball places are then specially reserved. other potential customers may then be turned away. Failure of customers to cancel within notice or who fail to turn up on the day means WOOLABALL™ has lost the opportunity to reallocate/ rebook those places. This results in lost business and revenue. ‘One would not book a buffet for 20 persons and expect a refund because only 12 people turned up’ I hope you understand this stance WOOLABALL™ must take concerning its cancellation policy. We try to be fair and transparent at all times and we think our customer service is second to none. ADDITIONAL PAYMENTS ; Game fees, basic deals , food etc any payment for equipment or services that is applicable to your booking PAINTBALL ACCOUNT; All applicable costs incurred by your booking whilst playing paintball LATE ARRIVAL POLICY; LATE ARRIVAL MEANS 15 MINUTES LATE. UNLESS YOUR BOOKING IS EXCLUSIVELY BOOKED OTHER PLAYERS FROM OTHER BOOKINGS WILL BE SHARING YOUR SESSION. IT WOULD NOT BE FAIR OR ETHICAL TO KEEP BOOKINGS WHO HAVE ARRIVED ON TIME WAITING FOR LATE ARRIVALS. IF YOU ARE LATE THEN THE MAIN GATES WILL BE CLOSED. PLEASE NOTIFY WOOLABALL THAT YOU WILL BE LATE. ENTRY WILL BE AT WOOLABALL DISCRETION. IF WOOLABALL HAS STARTED ITS PLAYER INDUCTION PROCESS AND YOU ARE MORE THAN 15 MINUTES LATE WISHING TO PLAY - AN ADDITIONAL £ 20 PLAYER INDUCTION CHARGE IS PAYABLE. I THE ORGANISER UNDERSTAND
1. PAINTBALL CAN ONLY BE BOOKED BY A PERSON 18 YEARS OLD OR ABOVE. 2. THAT THIS FORM MUST BE RETURNED TO CONFIRM MY BOOKING DETAILS. 3. ANY AMENDMENTS TO MY BOOKING MUST BE FORWARDED TO WOOLABALL VIA E-MAIL 4. ONLY ENTRIES MADE ON THE RETURNED DOCUMENT WILL BE ACKNOWLEDGED BY WOOLABALL 5. WOOLABALL™ ARE NOT LIABLE FOR CUSTOMER INACCURACIES ENTERED ON THIS FORM You are strongly urged to keep a safe copy of the agreement and bring a completed copy with you on the day of your booking. 6. ANY/ALL AMENDMENTS MUST BE PRIOR AGREED AND CONFIRMED BY WOOLABALL 7. WOOLABALL WILL ONLY COMPLY/ ACKNOWLEDGE THE LAST BOOKING CONFIRMATION RECEIVED .THIS CONFIRMATION WILL SUPERSEDE ALL PREVIOUS BOOKING FORMS. 8. BY RETURNING THE CONFIRMATION BY E-MAIL I VOLUNTARY AGREE TO ALL THE TERMS & CONDITIONS. 9. I AGREE TO PAY A NON REFUNDABLE DEPOSIT 10. YOU MAY CANCEL YOUR BOOKING NO LESS THAN 14 DAYS BEFORE THE CONFIRMED DATE OF YOUR BOOKING 11. ADDITIONAL PAYMENTS WILL NOT BE REFUNDED IF LESS THAN 14 DAYS NOTICE IS GIVEN TO WOOLABALL 12. FAILURE TO ISSUE LESS THAN 14 DAYS CANCELLATION NOTICE WILL MEAN ADDITIONAL PAYMENTS WILL NOT BE REFUNDED 13. CANCELLATION WITHIN 14 DAYS BEFORE YOUR CONFIRMED BOOKED DATE WILL MEAN I WILL LIABLE TO PAY ALL UNPAID COSTS, CHARGES, FEES BOOKED 14. THAT IF I CANCEL - MY BOOKING MAY BE DEFERRED AT WOOL BALL'S DISCRETION ONLY. THIS IS NOT GUARANTEED 15. A ADMINISTRATION FEE OF £ 25 IS PAYABLE TO REBOOK A DEFERRED BOOKING 16. LATE ARRIVAL CONSTITUTES CANCELLATION AND RULE 13 APPLIES -[ LATE ARRIVAL POLICY ] 17. I FURTHER UNDERSTAND THAT SHOULD I FAIL TO LEGALLY DISCHARGE ANY LIABILITY INCURRED BY MYSELF I SHALL BE LIABLE FOR ADMINISTRATIVE AND LEGAL COSTS, INTEREST AND BANK CHARGES. 18. WOOLABALL OPERATES A ZERO TOLERANCE POLICY - WOOLABALL WILL PURSUE THROUGH THE COURTS AND DEBT COLLECTION AGENCIES ALL UNPAID COSTS AND CHARGES REGARDLESS OF AMOUNT. 19. IF FULL PAYMENT OF ANY PAINTBALL DEALS HAVE BEEN PURCHASED IN ADVANCE THEN THE ORGANISER MAY CLAIM THOSE PAINTBALLS FOR THOSE PLAYER/S THAT ARE ABSENT (please read agreement 6 ) 20. THE REMAINDER OF THE BILL WILL BE PAID IN CASH OR CREDIT CARD USUALLY UPON ARRIVAL ON THE DAY - . [ THE FOLLOWING CARDS ARE ACCEPTED. MASTER CARD - VISA - VISA ELECTRON - MAESTRO 21. A £ 1 PROCESSING FEE WILL BE CHARGED FOR ALL CARD PAYMENTS 22. [ CHEQUE PAYMENTS WILL ACCEPTED IF ACCOMPANIED BY A BANKERS CARD [ prior notice must be given to WOOLABALL™ PAINTBALL] 23. WOOLABALL™ RESERVE THE RIGHT TO CANCEL AT SHORT NOTICE DUE TO ACTS OF FORCE MAJEURE - ‘MOST COMMON REASONS - EXCESSIVE BAD WEATHER, DAMAGED OR UNSAFE PLAY ZONE DUE TO ACTIONS OF INTRUDERS/TRESPASSERS/BAD WEATHER, BODILY INJURY, ACCIDENT. WOOLABALL™ WILL REFUND ANY DEPOSITS OR FEES ALREADY PAID OR OFFER AN ALTERNATIVE DATE. WOOLABALL™ WILL NOT BE RESPONSIBLE FOR REIMBURSING THE ORGANISER OR ANY MEMBER OF THE BOOKING ANY ADDITIONAL COSTS DUE TO FORCE MAJEURE. 24. WOOLABALL™ RESERVE THE RIGHT TO VARY START & FINISH TIME OTHER THAN AGREED BASED UPON CUSTOMER DEMAND OR FORCE MAJEURE 25. ALL PAINTBALL DEALS MUST BE BOOKED ON THIS FORMS 26. ALL BULK BUY DEALS MUST PAID PRIOR TO MY CONFIRMED BOOKED DATE AND ENTERED ON THIS FORM 27. IF I DO NOT UNDERSTAND ANY WOOLABALL™ VOUCHER , PROMOTION ,OFFER IT IS MY RESPONSIBILITY OBTAIN CLARIFICATION FORM WOOLABALL™ . 28. ITS IS THE RESPONSIBILITY OF EACH CUSTOMER TO CLAIM THEIR LIGHT MEALS ON THE DAY [ IF APPLICABLE] 29. LIGHT MEALS MUST BE BOOKED IN ADVANCE USING THE MENU SHEET [PLAYERS WILL BE OFFERED 50 PAINTBALLS OR A FULL REFUND IF MEALS ARE UNAVAILABLE IF PAYMENT HAS BEEN RECEIVED] 30. THAT IT IS MY RESPONSIBILITY TO MAKE SURE THE TOTAL BILL FOR MY BOOKING [ ALL PERSONS] IS PAID IN FULL 31. I AGREE I WILL BE RESPONSIBLE FOR ALL UNPAID PAINTBALL CHARGES ,CANCELLATIONS AND PURCHASES FOR MY BOOKING. 32. I WILL BE ISSUED AN ITEMISED BILL ON THE DAY FOR ALL PAINTBALL EXPENSES FOR MY BOOKING AND IT IS MY RESPONSIBILITY TO COLLECT ALL MONEY’S AND PAY THE TOTAL SUM DIRECT TO WOOLABALL PAINTBALLS REPRESENTATIVE . 33. WOOLABALL DO NOT ACCEPT INDIVIDUAL PAYMENTS UNLESS BY PRIOR AGREEMENT 34. I AGREE FOR MY PAYMENT CARD TO BE CHARGED FOR MY PAINTBALL ACCOUNT IF I LEAVE THE WOOLABALL SITE WITHOUT PAYING 35. THAT ALL PLAYERS UNDER THE AGE OF 18 YEARS MUST POSSESS A COMPLETED AND SIGNED PARENTAL CONSENT FORM 36. IT IS ADVISED [ NOT MANDATORY] ALL PERSONS UNDER THE AGE OF 18 YEARS BE SUPERVISED BY A RESPONSIBLE ADULT OVER 18 YEARS OF AGE, 37. A PARENTAL SUPERVISOR IS REQUIRED FOR PLAYERS UNDER THE AGE OF 14 YEARS. 38. IT IS THE RESPONSIBILITY OF MYSELF & APPOINTED SUPERVISORS TO SAFELY POLICE AND ENSURE ALL MEMBERS OF MY BOOKING FULLY COMPLY WITH ALL SITE SAFETY AND GAME RULES HOWEVER COMMUNICATED BY WOOLABALL SITE STAFF. 39. WOOLABALL DO NOT PROVIDE TRANSLATION/ INTERPRETER SERVICE. ITS IS MY SOLE RESPONSIBILITY TO PROVIDE TRANSLATION / INTERPRETER SERVICE AND ALL COSTS INCURRED FOR ANY MEMBERS OF MY BOOKING. 40. IT IS MY RESPONSIBILITY TO ENSURE ALL NON ENGLISH SPEAKING MEMBERS OF MY BOOKING UNDERSTAND THE SITE SAFETY AND GAME RULES AND INFORMED CONSENT. 41. I UNDERSTAND IT IS MY RESPONSIBILITY TO FORWARD ALL INFORMATION ISSUED TO ME BY WOOLABALL TO ALL MEMBERS OF MY BOOKING. 42. My appointed supervisors must be a responsible adults- have been vetted by myself and fully understand and conversant with the parental consent & booking forms. 43. That the organisers free paintballs [if applicable] will only be issued to the organiser upon request. 44. IT IS A MANDATORY REQUIREMENT THAT ALL ADULT & CHILD PLAYERS / VISITORS AND SPECTATORS ON SITE MUST COMPLETE THE ‘ GROUP ARRIVAL FORM ‘ AND PRESENT THIS TO THE MARSHAL UPON ARRIVAL AT THE MAIN GATE. 45. IT IS A MANDATORY REQUIREMENT THAT ALL ADULT AND CHILD PLAYERS SIGN AN INFORMED CONSENT / PRE PLAY AGREEMENT 46. IF I PARK ON WOOLABALL™ VEHICLE HARD STANDING AREA AT MY OWN RISK AND TAKE FULL RESPONSIBILITY FOR ANY DAMAGE TO OR ANY THEFT FROM MY VEHICLE. 47. I UNDERSTAND A £ 5 ADMISSION FEE IS CHARGED FOR SPECTATORS AND APPLIES FOR STANDING ONLY ALL SPECTATORS MUST GIVE UP THEIR SEATS FOR PLAYERS 48. I UNDERSTAND THAT WOOLABALL PAINTBALL CANNOT GUARANTEE ADMISSION FOR SPECTATORS ON THE DAY AS SPACE MAY BE LIMITED. 49. I UNDERSTAND IT IS ESSENTIAL TO RECEIVE ENTRY PERMISSION FOR ALL SPECTATORS BEFORE ADMISSION WILL BE GRANTED. 50. AS THE ORGANISER PLEASE SHARE THIS INFORMATION AND OTHER INFORMATION GIVEN TO YOU BY OURSELVES HOWEVER COMMUNICATED TO MEMBERS OF YOUR BOOKING. 51. I UNDERSTAND MY BOOKING MUST COMPLY WITH ALL SIGNAGE AND MUST NOT UNDER ANY CIRCUMSTANCES PROCEED BEYOND ANY BARRIERS AND ONTO THE SITE WITHOUT SEEKING PERMISSION OFF THE DUTY MARSHAL FIRST.
|
